Terms and Conditions bonus99 —
Complete Guide for Members

Welcome to the bonus99 platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and bonus99 ("Platform", "We"). By registering an account, logging in, or using any part of the bonus99 platform, you acknowledge that you have read, understood, and agreed to be bound by all Terms set out in this document.

These Terms cover all aspects of using the bonus99 platform, including account registration, deposits, withdrawals, participation in games, acceptance of bonuses and promotions, and all interactions with our customer support team. If you disagree with any part of these Terms, please cease using the platform immediately.

These Terms are governed by applicable law and any disputes arising shall be resolved through the arbitration process established by bonus99. Bahasa Melayu is the official language used in all communications and legal documents relating to this platform.

To register and use the bonus99 platform, you must meet all of the following eligibility criteria without exception:

• Be at least 18 years of age as of the registration date.
• Register only one (1) personal account per individual.
• Provide accurate, complete, and up-to-date personal information during the registration process.
• Not appearing on any list of individuals prohibited from using online gaming platforms.
• Use the platform for personal entertainment purposes only and not on behalf of any other individual or entity.

Each member is only permitted to hold one active account at any time. Owning multiple accounts under the same individual — whether using different names, email addresses, phone numbers, IP addresses, or payment details — is strictly prohibited and constitutes a serious violation of these Terms.

Bonus99 reserves the right to decline any individual's registration application or close an existing account without providing any reason, if we determine that accepting or retaining the account would be contrary to the platform's policies or interests.

Bonus99 supports a wide range of popular deposit and withdrawal methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and USDT. All financial transactions are processed through secure, encrypted payment channels.

• The minimum deposit is RM 20 for most payment methods.
• Deposits are credited to your account within 1–3 minutes after payment confirmation.
• The minimum withdrawal is RM 30 and is processed within 5–15 minutes for KYC-verified accounts.
• Daily and monthly withdrawal limits are subject to membership level and the chosen payment method.
• All withdrawals must be made to the same payment method used for the original deposit, for security and compliance purposes.

Funds deposited into a bonus99 account are for gaming purposes only. bonus99 does not offer any interest on account balances and does not act as a financial institution or bank. We recommend that members do not store large amounts of funds in their platform account.

Any transaction discrepancy must be reported to the customer support team within 30 days of the transaction date. Claims submitted after this period may not be processed.

Bonus99 offers a wide range of exciting bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms set for each promotion, as well as the general terms and conditions stated below.

• All bonuses are subject to the wagering requirements (rollover) stated in the relevant promotion terms.
• Bonuses cannot be directly withdrawn until the wagering requirements have been fully met.
• The welcome bonus is only available to new members making their first deposit.
• Only one welcome bonus is permitted per individual, IP address, device, or payment method.
• Bonus99 reserves the right to cancel or modify any promotion at any time without prior notice.
• Bonus abuse, including bet hedging (arbitrage) or abnormal wagering patterns, may result in cancellation of the bonus and any associated winnings.

In the event of any discrepancy or misunderstanding regarding bonus conditions, the decision of bonus99 is final. Members are encouraged to contact customer support before accepting any bonus if there is any doubt about its terms.

All games available on the bonus99 platform — including Fish Shooting Games, bingo, Sports Betting, and Live Casino — are operated in accordance with the individual rules set by their respective game providers and by bonus99.

• All game outcomes are generated by a Random Number Generator (RNG) certified by independent international auditing bodies.
• Game results recorded by the bonus99 server are final and cannot be disputed.
• Any technical disruption during a gaming session that causes result instability will be resolved in accordance with bonus99's technical resolution policy.
• The return-to-player (RTP) value for each game is displayed transparently on the respective game information page.
• Bonus99 reserves the right to remove any game from the platform at any time without prior notice.

For sports betting, all bets that have been confirmed and accepted by the bonus99 system are binding and cannot be cancelled, except under specific circumstances outlined in our bet cancellation policy. Sports match results are based on official results announced by the relevant sports governing body.

The security of your account is a shared responsibility between you as a member and bonus99 as the platform. We employ 256-bit SSL encryption, two-factor authentication (2FA), and a real-time suspicious activity monitoring system to protect your account.

• Members are fully responsible for the confidentiality of their password and account login credentials.
• Never share your login credentials with anyone, including family members.
• Bonus99 will never ask for your password or OTP via email, Live Chat, or phone. Any such request is a fraudulent attempt.
• Please report any suspicious activity on your account to our support team immediately.
• Use a strong and unique password for your bonus99 account, and change your password regularly.

The following activities are strictly prohibited on the bonus99 platform. Any violation will result in immediate action taken against the account in question:

• Use of automation software, bots, scripts, or any third-party tools to interact with the platform.
• Money laundering or use of funds from unlawful sources.
• Ownership and use of multiple accounts by the same individual.
• Bonus abuse through bet hedging, proxy accounts, or any other method intended to exploit the promotions system.
• Fraud, falsification of personal information, or document forgery during the KYC process.
• Any attempt to hack, disrupt, or compromise the security or integrity of the bonus99 platform.
• Using an account on behalf of another individual without written authorisation from bonus99.
• Any form of illegal collusion between players in table games or Live Casino.

Bonus99 reserves the right to suspend or close any member account at any time for the following reasons:

• Violation of any section of these Terms & Conditions.
• Suspected fraud, money laundering, or any other illegal activity.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Self-exclusion request submitted through the responsible gaming tools.
• An account with no activity for 12 consecutive months.

Members may also request to close their own account at any time by contacting the bonus99 customer support team. Prior to closure, all pending withdrawals will be processed subject to compliance with the terms of this Agreement.

Bonus99 provides its gaming platform on an "as is" and "as available" basis without any express or implied warranties or guarantees. While we make every effort to ensure uninterrupted operation, we do not guarantee that the platform will be free from errors, disruptions, or downtime.

• Bonus99 is not responsible for any losses incurred due to technical disruptions, internet connection failures, or user device issues.
• Bonus99 is not liable for any direct or indirect financial losses arising from the use of the platform.
• Online gaming carries financial risk. Members are solely responsible for their own gaming decisions.

Links to third-party websites, where provided, are for convenience only. bonus99 is not responsible for the content, policies, or practices of any third-party website.

Bonus99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon being published on this page.

We will endeavour to notify members of material amendments via platform notifications or their registered email. However, it remains your responsibility to review this Terms & Conditions page periodically to ensure you are always aware of the latest applicable terms.

Bonus99 cares about the well-being of every member. We recognise that online gaming can become problematic for some individuals, and we are committed to providing a safe and responsible gaming environment.

• Deposit Limit: Set a daily, weekly, or monthly deposit limit to control your spending.
• Loss Limit: Define a maximum loss limit for a set period to protect your finances.
• Cool-Off Period: Take a temporary break from the platform for a duration of your choosing.
• Self-Exclusion: Choose to permanently close your account if you feel that gaming has become a problem.
• Session Time Limit: Set a daily session duration limit to ensure healthy usage.

For more information on responsible gaming and available self-control tools, please visit the Responsible Gaming us.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the bonus99 customer support team is available to assist you at any time.