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Bonus99 | Responsible Gaming —
Safe, Regulated & Fun

At bonus99, we believe every member deserves an enjoyable gaming experience without it becoming a burden. We provide a range of tools and resources to ensure you always play within comfortable, responsible limits.

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Our Philosophy

Why Responsible Gaming Important?

Online gaming should be a fun source of entertainment — not a cause of stress, financial hardship, or conflict in your personal life. At bonus99, we understand that there is a fine line between playing for enjoyment and playing that begins to affect your daily life.

That is why we not only provide the best gaming platform, but also invest seriously in a comprehensive responsible gaming programme. Every tool, policy, and resource we develop is the result of consultation with mental health professionals and recognised responsible gambling organisations.

For us, members who play comfortably, in control, and happily are far more valuable than mere transaction numbers. A healthy platform starts with a healthy member community — and we are fully committed to making that happen at bonus99.

Remember: Gambling is entertainment, not a way to generate steady income or solve financial problems. Always set personal limits before you start playing, and stick to them without compromise.

We encourage every member to recognise their own playing habits. When gaming starts to feel like an obligation, or when you are playing to chase losses, that is a signal it is time to take a break and reassess.

Bonus99 provides a range of tools you can activate yourself through your account settings — from daily deposit limits and weekly loss limits to automatic session breaks and temporary account suspension. All controls are in your hands, and we respect every decision you make.

Our Core Principles

Every product decision at bonus99 is evaluated not only from a business perspective, but also from the perspective of our members' well-being. Your safety is our number one priority.

Gambling Is Not for Everyone

If you have a history of addiction or impulse control issues, we encourage you to seek professional advice before using our platform.

Vulnerable Persons Protection

Bonus99 implements dedicated procedures to identify and assist members showing signs of problem gambling, including automatic limit reductions and referrals to specialists.

Protection Tools & Features

Full Control Is in In Your Hands

Bonus99 offers the most comprehensive set of responsible gaming tools among Malaysia platforms. Everything can be self-managed directly from your account.

Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Once a limit is set, our system will automatically prevent any deposit that exceeds it — no need to make the decision again each time.

Loss Limit

Set the maximum loss amount you are comfortable with over a given period. Once your loss limit is reached, the platform will automatically block further play to protect your balance.

Session Time Limit

Set the maximum duration for each gaming session. The bonus99 system will send you a reminder as you approach your time limit, and will automatically log you out once the limit is reached to ensure you get adequate rest.

Temporary Break (Cool-Off)

Need a short break? Activate Cool-Off mode for 24 hours, 3 days, or 7 days. During this period, your account will be temporarily frozen and you will not receive any promotions or marketing communications.

Self-Exclusion

If you need a longer break, the self-exclusion option allows you to suspend your account for 1 month to 5 years, or permanently. This decision cannot be reversed until the specified period has ended.

Personal Activity Report

Access detailed reports of your gaming activity — including total amount spent, session duration, and win/loss records. This transparency helps you make smarter decisions about your playing habits.

How to Use

Activate Tool Protection You

All responsible gaming tools listed can be accessed directly through the "Account Settings" section on the bonus99 platform. The activation process is straightforward and takes effect immediately after you confirm.

Remember — lowering a limit takes effect immediately, but increasing a limit again requires a waiting period of 24 to 72 hours. This is a protection mechanism designed to give you time to think before making impulsive decisions.

Important Tip: Set your limits on the first day you register, not after a problem arises. Limits set early are far more effective as long-term protection.
Step 1: Log In & Open Settings

Log in to your bonus99 account, then go to the profile icon at the top right of the screen. Select "Account Settings" from the dropdown menu.

Step 2: Select the "Responsible Gaming" Tab

In the settings page, look for the tab labelled "Responsible Gaming". All protection tools are available within this tab.

Step 3: Set Limits According to Your Needs

Choose the type of limit you want to activate, enter the appropriate value, and select the duration (daily/weekly/monthly). Review your settings before confirming.

Step 4: Confirm & Limits Take Effect

Once confirmed, your limits take effect immediately. You will receive an email notification as additional confirmation that your protection settings have been successfully activated.

Know the Signs

Warning Signs Problem Gambling

Recognising the early signs is the most important first step. Do not wait until the situation becomes serious — take action early.

01

Thinking about gambling constantly, planning your next session even while at work or with family.

02

Increasing the amount wagered over time to achieve the same level of excitement as before.

03

Chasing losses after a losing streak — using extra funds in the hope of winning it back.

04

Lying to family members or friends about how much you gamble or how much money you have spent.

05

Using money intended for basic necessities such as rent, bills, or food for gambling purposes.

06

Feeling restless, irritable, or anxious when unable to gamble, or when attempting to cut back on gambling activity.

07

Neglecting work, family, or social responsibilities due to excessive time spent gambling.

08

Borrowing money or selling assets to obtain additional funds to continue gambling.

09

Have tried to stop or cut back on gambling but failed despite repeated strong intentions.

If you recognise two or more of the signs above in yourself: Please contact the bonus99 support team immediately or activate self-exclusion from your account settings. You do not have to face this alone — help is available.
Frequently Asked Questions

FAQ Responsible Gaming

Not sure about something? Here are answers to the most frequently asked questions from our members about the bonus99 responsible gaming programme.

No. Self-exclusion is a commitment that cannot be reversed until the period you have set has ended. This is an intentional design to ensure its effectiveness as a protective tool. When the period expires, you will need to reapply to reactivate your account, and there is an additional 48-hour waiting period before full access is restored.

Yes — when you lower a limit (for example, reducing your deposit limit from RM500 to RM200), the change takes effect immediately. However, if you wish to raise the limit again, there is a waiting period of 24 to 72 hours depending on the limit type. This gives you time to reconsider before the change is enforced.

Your account balance remains safe during the self-exclusion period. You may submit a withdrawal request for your remaining balance through our customer support team. Your funds will not be lost — they simply cannot be used for gameplay until the exclusion period ends or you withdraw them.

Absolutely not. bonus99 uses a strict age verification process during registration and throughout the KYC process. If we find that a member is under 18 years of age, the account will be closed immediately, all transactions will be voided, and data will be deleted. We regard the protection of minors as the highest responsibility of our platform.

bonus99 partners with local mental health support organisations. You can reach our support team via 24/7 Live Chat and we will connect you with the appropriate help resources. In addition, Malaysia's government mental health counselling line is also available through Talian Kasih 15999 for immediate and confidential support.

During an active self-exclusion period, the password recovery function is restricted to prevent any attempts to access the account. Once the exclusion period ends and you wish to restore access, contact our support team by submitting a valid identification document for identity verification before the account is reinstated.
Help Resources

You Don't Need Some Space

bonus99 Support

Our support team is available 24 hours a day, 7 days a week via Live Chat on the platform. Instant and confidential.

Talian Kasih 15999

Malaysia's government counselling helpline, operating 24/7 for mental health and personal crisis support.

Ministry of Health

Free counselling and addiction treatment services are available at government hospitals and health clinics across Malaysia.

Support Groups

Peer support communities for individuals facing gambling-related challenges are available at various locations across Malaysia.

Play Smart

Join bonus99 — The Platform That We Care About You

Register today and enjoy a safe, fair, and fun gaming experience alongside more than 500,000 active members in Malaysia. Control is in your hands.

Register a Free Account Login Now
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