At bonus99, your privacy is not merely a legal obligation — it is the foundation of trust between us and every member. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
All your personal data and financial transactions are protected by SSL 256-bit encryption. This means every piece of information transmitted between your device and the bonus99 servers cannot be read by any unauthorised third party.
Bonus99 has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes. Your data belongs entirely to you — we only use it to improve your gaming experience on our platform.
Every bonus99 member has the right to access, amend, or request deletion of their personal data at any time. We provide a straightforward and transparent process for managing your privacy preferences without any burdensome procedures.
Members' personal data is stored in data centres equipped with strict physical and digital access controls. Our servers are regularly audited by independent third parties to ensure security standards are consistently upheld.
All data handling practices at bonus99 fully comply with Malaysia's Personal Data Protection Act 2010. We ensure that every data collection and processing activity is carried out lawfully and transparently in accordance with applicable legislation.
You can choose the types of promotional communications you wish to receive from bonus99 — or unsubscribe entirely at any time. We respect your preferences and will not send unwanted communications.
Bonus99 ("we", "Platform") is the data controller responsible for all personal data collected from members and visitors of the bonus99.vin platform. We operate as an online gaming platform offering a wide range of digital entertainment to users in Malaysia.
As a responsible data controller, bonus99 ensures that all data processing activities are carried out with full integrity, transparency, and compliance with applicable laws. We appoint an internal Data Protection Officer responsible for continuously monitoring compliance with this privacy policy.
Bonus99 collects your personal data only when it is necessary to provide the services you request or to fulfil our legal obligations. The following are the categories of data we collect:
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Registration form, KYC verification |
| Contact Data | Email address, phone number | Account registration, profile updates |
| Financial Data | Payment methods, transaction history, account balance | Deposit & withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automatic access logs |
| Usage Data | Game history, betting patterns, session duration | Automated platform activity |
| Communication Data | Support chat logs, sent emails | Interactions with the support team |
We do not collect sensitive personal data such as your medical information, religious beliefs, political views, or sexual orientation. All data collected is limited to what is genuinely necessary for platform operations.
Bonus99 processes your personal data for specific, lawful, and transparent purposes. We do not use your data for any unrelated purposes without first obtaining your consent.
For each purpose stated above, we ensure that only adequate and relevant data is used — a data minimisation principle that is central to our data protection practices.
Every personal data processing activity carried out by bonus99 has a solid legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA). The legal bases we rely on are as follows:
You provide explicit consent when registering an account and agreeing to this policy. Consent may be withdrawn at any time.
Processing required to fulfil the service agreement between you and bonus99, including payment processing.
We are legally required to process certain data for AML compliance, KYC, and tax reporting purposes.
Processing for fraud prevention, platform security and internal statistical analysis based on balanced legitimate interests.
Bonus99 does not sell, rent, or trade your personal data to any third party for marketing or other commercial purposes. However, there are limited situations where we need to share your data with certain parties to ensure the platform operates safely and smoothly.
In situations where bonus99 is involved in a corporate restructuring, merger, or acquisition, members' personal data may be transferred to the successor entity, subject to appropriate notice being given to the members concerned.
Protecting your personal data from unauthorised access, loss, misuse or disclosure is an absolute priority for bonus99. We continuously invest in cutting-edge cybersecurity infrastructure to keep your data safe at all times.
Bonus99 retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by law. Once the retention period ends, data will be securely deleted or anonymised.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout active account period | Continuous service operations |
| Transaction Records | 7 years after transaction | Tax law & AML compliance |
| KYC Documents | 5 years after account closure | AML legal requirements |
| Support Chat Logs | 2 years | Service quality & dispute resolution |
| Technical Logs | 90 days | Security & troubleshooting |
| Marketing Data | Until unsubscribed | Consent can be withdrawn |
Once the specified retention period has ended, your data will be processed through a secure deletion procedure that ensures it cannot be recovered or reused by any party.
Under Malaysia's Personal Data Protection Act 2010, you as a bonus99 member have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of each of these rights:
Request a copy of all personal data we hold about you in a readily readable format.
Update or correct any inaccurate or incomplete personal data held in our records.
Request deletion of your personal data under certain circumstances — subject to our legal obligations.
Object to the processing of your data for direct marketing purposes or processing based on legitimate interest.
Receive your personal data in a structured, machine-readable format for transfer to another platform.
Request a temporary restriction on the processing of your data while we verify its accuracy or validity.
Bonus99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform. They help us remember your preferences and ensure the platform functions correctly.
You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality and your gaming experience.
Bonus99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or platform service improvements. Any amendments will take effect immediately upon publication on this page.
When we make significant amendments to this policy, we will notify you via:
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the bonus99 Data Protection Officer team is ready to assist you.
Contact us via our official email: [email protected]
We will respond within 2 business days.
Use the Live Chat feature on the bonus99 platform for immediate responses from our support team, available 24/7.
If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (PDPD) through their official channels. We are always committed to resolving any privacy issues fairly and transparently.
Your personal data is always protected at bonus99. Join over 500,000 active members in Malaysia and enjoy a safe, fair, and exciting gaming experience today.